Staff roles and permissions

See what owners, admins, front desk staff and teachers can each do in FrontRow.

Getting started2 min read

Every person on your team has one role. The role decides which sections they see in the menu and which buttons they can use. Pick the smallest role that lets someone do their job; you can always change it later.

The four staff roles#

Owner: can do everything, including connecting payments and managing other owners. Usually the studio's founder or business owner.
Admin: runs the studio day to day: schedule, families, billing, staff and settings.
Front desk: manages families and enrollments and takes payments, but can't refund or change billing.
Teacher: sees their own classes, rosters and attendance, without family balances.

Parents have their own separate login to the family portal. They never see the staff side of FrontRow.

Who can do what#

Task	Owner	Admin	Front desk	Teacher
See the calendar and take attendance	Yes	Yes	Yes	Yes
Add and edit classes	Yes	Yes	No	No
Add and edit families, enroll students	Yes	Yes	Yes	No
See billing and take payments	Yes	Yes	Yes	No
Add charges, give refunds, change billing	Yes	Yes	No	No
Send announcements to families	Yes	Yes	Yes	No
Message families in their own classes	Yes	Yes	Yes	Yes
See Home and Reports	Yes	Yes	No	No
Growth, Ads and Website	Yes	Yes	No	No
Manage the store	Yes	Yes	No	No
Mark store orders ready and picked up	Yes	Yes	Yes	No
Invite staff and change roles	Yes	Yes	No	No
Change studio settings	Yes	Yes	No	No
Import from another system	Yes	Yes	No	No
Connect payments	Yes	No	No	No
Export all studio data	Yes	No	No	No
Ask Scout	Yes	Yes	Yes	Yes

Front desk staff and teachers can open Studio settings to look things up, but they can't change anything there.

What teachers see#

Teachers start on My classes, which shows the classes they teach. Rosters, absences and measurement lists only include their own classes, and they don't see family balances. They can message families in the classes they teach.

Because owners and admins can see and change so much, they must use two-step sign-in (a code from an app on their phone, as well as their password). FrontRow asks them to set it up the first time they sign in. Front desk staff and teachers can turn it on too. See Use two-step sign-in.

Change a role#

Owners and admins can change roles on the Staff tab of Studio settings. Only an owner can make someone an owner. See Invite your team.

The four staff roles#

Who can do what#

What teachers see#

Two-step sign-in for owners and admins#

Change a role#

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