Fill waitlist spots automatically

When someone leaves a full class, waitlist auto-fill offers the open spot to the next person on the waitlist by email, text, or both. They get a set amount of time to accept before the offer moves on to the next family.

Only owners and admins can change these settings.

Turn on auto-fill#

1. Open Studio settings with the gear icon in the top bar.
2. Choose the Registration tab and find Waitlist offers.
3. Switch on Offer open seats automatically.
4. In Offer window (hours), enter how long a family has to say yes. It can be anywhere from 1 to 168 hours (one week).
5. Under Send offers by, tick Email, Text message, or both.
6. Choose Save changes in the save bar.

Skip some classes#

Some classes need a personal touch, like a competition team or a class that needs a placement. Add them under Classes to skip in Waitlist offers and auto-fill skips them. You can still offer their spots yourself from the class's page.

What families see#

The family gets a message with a link to their offer. The offer page shows the class, its schedule, the price, and when the hold expires. They choose Accept spot or Decline.

• If they accept, the student is enrolled and the page confirms their spot.
• If they decline, or the time runs out, the spot goes to the next family on the waitlist.
• If they open the link after the offer has ended, they see that it expired and are asked to contact the studio.