Edit family details

Families move, change phone numbers and add new contacts. This article covers where to make those changes. Everything about a family lives on its family page.

Find a family#

1. Open Students in the menu.
2. Search by student name, parent name or email, or use the filters for class, age group and status.
3. Open the menu at the end of a row and choose View Profile.

The family page shows:

• A Students card with a tab for each student: their classes, health and emergency contacts, approved pickups, and levels and skills.
• The Account status and balance, and the parents in the Guardians card.
• Saved payment methods, payment attempts, and absences and make-ups.
• A Records card with custom details and signed policies.

Change a student's name or date of birth#

1. On the Students page, open the menu at the end of the student's row.
2. Choose Edit Student.
3. Update the First name, Last name or Date of birth.
4. Select Save changes.

Change a parent's details#

1. On the family page, find the parent in the Guardians card and select Edit.
2. Update their name, email, phone or relationship.
3. Select Save.

A parent needs at least an email or a phone number. If you change their phone number, FrontRow asks again whether they agreed to get texts at the new number. If you change their email, it asks whether they agreed to get marketing email at the new address. Only tick these if the parent said yes.

Add or remove a parent#

• To add one, select Add parent in the Guardians card. See Add a family for the details.
• To remove one, select Remove next to their name and confirm. If they had a portal login, they lose access to this family. This can't be undone, but you can add them again later.

You can't remove the account holder or the only parent on a family. Add the new contact first.

Update other details#

If your studio uses custom fields (like allergies or costume size), edit them under Details in the Records card on the family page. See Keep extra details with custom fields.

To add or change a card or bank account, use the Saved payment methods card. See Payment methods.

Mark a family inactive#

When a family leaves the studio, you can mark them inactive instead of deleting anything.

1. On the Students page, open the menu at the end of one of their students' rows.
2. Choose Deactivate Student and confirm.

This marks the whole family account inactive, including any brothers or sisters. Their history stays in FrontRow. Inactive families are hidden from the list unless you choose Inactive or Including inactive in the status filter.

Who can do this#

Owners, admins and front desk staff can edit families. Teachers can view families in the classes they teach.