Message templates

Templates are saved messages you can pick instead of typing the same thing again, like a closure notice, a payment reminder or a welcome note. They work in announcements and in one-to-one replies in the inbox.

Only owners and admins can create, edit and delete templates. Everyone who can send messages can use them.

Create a template#

1. Open Inbox in the menu and choose the Templates tab.
2. Select New template.
3. Give it a Name your team will recognize.
4. Choose the Channel: SMS or Email. Email templates also have an Email subject.
5. Write the Message. Use the buttons above the box to add merge fields (see below).
6. Select Create template.

Use merge fields#

Merge fields are placeholders that are filled in for each family when the message goes out. Select a button to insert one where your cursor is:

• Parent first name and Parent last name
• First child's name and All children
• Studio name and Studio phone
• Family balance
• Portal link, which takes the parent straight to their family portal

For example, a message that starts "Hi" followed by Parent first name reads "Hi Maria" for Maria and "Hi James" for James. A field shows in the message box in double curly brackets until it's filled in. If you type a field FrontRow can't fill in, you'll see a warning and can't save until you remove it.

Use a template#

• In an announcement: choose it in the Template list. It fills in the subject and message, and you can still edit before sending.
• In the inbox: select Templates above the message box and pick one. Only templates for the channel you've chosen are listed.

Edit or delete a template#

On the Message templates page, use the edit button next to a template, make your changes and select Save template. To remove one, use the delete button and confirm with Delete template. Messages already sent with it aren't changed.