Communication settings

Choose quiet hours, your email sender name, where replies go and which reminders families get.

Messages2 min read

The Communication tab in Studio settings controls how texts and emails reach families: who they come from, when texts can go out, who handles new conversations, and which automatic reminders FrontRow sends for you.

Only owners and admins can change these settings. Other staff can view them.

To get there, open Studio settings with the gear icon in the top bar and choose the Communication tab.

Senders#

This section shows how messages reach families.

  • Text messages shows your texting number and its status, with a Set up texting button if you haven't started. See Text messages.
  • Email shows whether emails come from FrontRow's address on your behalf or from your own domain.

Messages to families#

  • Quiet hours: pick a start and end time (for example 9:00 PM to 8:00 AM). Texts that would go out in this window wait until it ends, in your studio's time zone.
  • Email sender name: the name families see in their inbox, usually your studio's name.
  • Reply-to address: leave it empty to keep email replies in your FrontRow inbox, which is what most studios want. Fill it in only if you'd rather replies go to a separate email address.
  • New conversations go to: choose a teammate to be assigned new conversations automatically. If you choose Nobody, owners and admins are notified instead.

Select Save changes when you're done.

Reminders#

FrontRow can send automatic reminders so you don't have to. Under Send a reminder when, tick the ones you want:

  • A session is cancelled or moved (only families enrolled in that class are told)
  • A payment is coming due
  • A saved card expires this month or next
  • A trial class is tomorrow
  • Also text guardians who opted in to texts: leave it off and reminders aren't sent by text.

If you turn on payment reminders, set Days before a payment is due (1 to 30). Scheduled reminders go out once a day from 9am. Reminders respect each parent's consent and wait out quiet hours.

Under Recently sent you can see the latest reminders, who they went to and whether they went by email or text.

Related articles